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(Frequently Asked Questions)
Why Choose PureMate?
We are a leader in innovative air and kitchen quality products, offering new technology and high performance, environmentally-friendly solutions that satisfy all the indoor air needs of UK families.
Products offer by PureMate are built on quality, providing only the best solutions to improve our health and indoor air quality. Designed for the user, our products are easy to use and built to last, but more importantly they are effective.
We are a leader in innovative air and kitchen quality products, offering new technology and high performance, environmentally-friendly solutions that satisfy all the indoor air needs of UK homes and families.
Products we offer are built on quality, providing only the best solutions to improve our health and indoor air quality. Designed for the user, our products are easy to use and built to last, but more importantly they are effective.
We value our relationship with every one of our customers, so our professional customer service team is always available to help you. As we are constantly adding new products, all of our staff are fully trained in the latest trends and offerings. A dedicated live chat service is available for all your inquiries to give you an instant response. Your satisfaction is and will always be our top priority.
About Free Shipping offers:
All orders over €100/- on our website include Free Delivery to all Ireland addresses. Orders below €100/- are subject to a charge of €12/- to cover P&P costs.
About Same Day Dispatch:
Orders placed after 1pm on a Friday and over the weekend will be dispatched on the following Monday
What is an Air Purifier?
An air purifier helps to take all the pollutants and allergens out of the air you breathe wither at home or in your workplace to make it easier for you to breathe. An air purifier filters out dust, smoke, pollen, pet dander, mold spores and other airborne pollutants as small as 0.3 microns. Through one of these devices, the dirty air is drawn into the device through the inlet grill. Some of the devices have a carbon filter that traps the larger particles. Air passes through the filter and helps to reduce the odors along with the particles. Air purifiers come in all shapes and sizes and there are several technologies that they use to clean the air in homes and offices, such as electrostatic precipitation, HEPA filters, ionizers and ultra-violet light.
Benefits of air purifier?
Benefits of Breathing Clean Air in Your Home;
- Improved Sleep Quality
- Healthy Lungs
- Happy Nose
- Protection from many allergies
- Better Digestion
- Improvement of Immune System
- Less Irritated Skin
How does an air purifier work?
An explanation of how air purifiers work depends on the type of air purifier that you have. Electrostatic, ionizing and ozone air purifiers are all intended for the purpose of cleaning the air, but the process used in each one of them is different. Some air purifiers use ozone to purify the air. Ozone is converted from oxygen through electricity. One oxygen atom splits to oxidize the pollutants and remove them from the air.
What is a HEPA air filter?
Different types of air purifiers?
HEPA filters. HEPA stands for High Efficiency Particulate Air and it causes air to pass through a specially designed filter. These filters have been proven to be very effective at removing dust, pollen, mold, dust mites, bacteria, and other allergens with a 99% efficiency rate.
Ionic Air Purifiers. These types of air purifiers use three types of technologies to clean the air. They attempt to charge the particles and deposit them either on metal plates or on surfaces in the room. They can be very effective when they are combines with other air-cleaning technologies.
UV Air Purifiers. These devices pass air through intense UV radiation that damages the DNA of most of the particles so they cannot reproduce more particles.
Do I need to Register to Order from PureMate?
No, you don't, you can order as a guest without creating an account.
If you do decide to create an account it is very quick and simple and enables you to view your order status at any time and also view previous purchases. Most importantly it makes placing future orders much simpler and quicker next time around.
Once you have created your account, and have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
How do I know if my Order has been sent?
When you have placed your order you will receive an order confirmation by email. As your order will be dispatched, you will receive another update to let you know your parcel has been shipped and is on its way to you.
How do I search for a product?
Our search database is very helpful and will attempt to guide you to the correct product with minimum of fuss. To find what you are looking for you can either type in a specific word or words in the search box and the website will try and bring up the most relevant articles for you. For instance, if you are looking for an air purifier for Asthma, you could try typing simply 'Asthma' or 'asthma air purifier' and the website will bring up information relevant to your query if available. Secondly, you can simply hover over the categories above to see the various sub categories. For instance if you are looking for a dehumidifier you can hover over the dehumidifier link and the various sub options available to you will drop down automatically.
How can I return or replace an order I have already placed?
Customer satisfaction is our number one priority. If you are not satisfied with our product for any reason, or if an item is unsuitable, it can be returned for a refund within 30 days from date of purchase. All costs of returning the goods will be incurred by the customer. If any part requires repair during the first 30 days after receiving your air purifier or other products due to manufacturer defect, then PureMate will replace it with a new unit.
For more details, Click Here
What if my replacement order is out of stock now?
We always try and ensure that all stock is available when ordered. We have high demands for our goods and sometimes we run out of stocks faster than we expect. To avoid disappointment we advise you to order as soon as possible. At the time of dispatch, if an item(s) is out of stock, we try to contact customer by phone or email, please make sure to provide all contact details at the time of order. In case of wrong contact details provided or getting no response from the customer, PureMate reserves the right to cancel the order.
How quickly will my order arrive?
FREE & FAST Two days Ireland Delivery;
All Ireland orders are dispatched within 1 working day and will be sent by secure courier, unless otherwise requested when you place your order. Normal delivery hours are between 9.00 am – 5.00 pm. Monday to Friday, excluding Bank Holidays.
One Hour – Window Delivery By DPD;
If the one hour window or the day is not convenient for you there is an option on the email that comes from DPD which allows you to select another day. If DPD tries and deliver to you and you are out, they will try and deliver to a neighbour rather than call again another day. If that is not possible then the driver will re-deliver to you the next working day.
DPD will give you a tracking number so you will be able to follow the progress of your delivery on-line via www.dpd.co.uk.
What is a PureMate account & why do I need one to shop?
A PureMate account is what you create when you shop online at PureMate Website (www.puremate.ie). Your PureMate account helps you to update your Personal Details, Billing and Delivery Addresses and you also able to see history of all your previous orders.
Most importantly it makes placing future orders much simpler and quicker next time around.
How do I change my personal details?
The easiest way to manage your online account details is via My Account. Here, you'll be able to update your contact details, billing & delivery address, password and payment cards.
Visit My Account and sign in with your registered email address and password.
Remember, we use these details to keep you updated about your order, so please make sure your contact details are up to date.
How do I reset my account password?
- Visit the PureMate Password Reset Page on your computer, tablet or mobile phone.
- Enter the Email Address or Username your PureMate account is registered with and click on Reset Password Button.
- We'll just send your password reset link to your email address.
- Once you have received your password reset link, you can click on this link to open it.
- Finally, you can create your new password.
- That's it. Sign in with your new password, and you're ready to shop!
What are the Payment methods available?
We only accept Debit / Credit Cards, Paypal Payments & Amazon Pay.
Can I pay using PayPal without a PayPal Account?
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is, you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a PayPal account, all you need is any Debit / Credit Card that is supported by PayPal.
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how PayPal works for you.